Customer Service Manager - Tunisia

The post-holder will lead the team of Sales and Customer Services across the country, demonstrating the values, behaviours and knowledge required by Customer Service professionals to ensure the quality and efficiency in service delivered to internal and external clients increase customer satisfaction, loyalty and retention to meet their expectations. S/He will contribute to the volume growth of our consumer facing products by improving sales performance and ensuring reliable data is gathered from new and existing customers and presented to relevant stakeholders in a timely way.