To consistently deliver the highest quality British Council Customer Experience in your role as the first point of contact for all British Council enquiries and registration services. To demonstrate the attitudes, skills, behaviours and knowledge required by British Council customer service professionals and in accordance with British Council Customer Service Standards (including meeting Teaching Quality Standards and Exams Quality Standards) .To promote and cross sell British Council products and services.

 

Details

Location Tunis
Salary 1006 TND
Duration Initially 4 months, possible extension
Working hours 37.5 H / week
Annual leave 21 days annually
Closing date Thursday 23 March 2017

Role overview

The post holder will deliver an integrated service to corporate standards which meets the needs of internal and external customers. The Customer Service team consists of a Registrar/Customer Services Manager, an Assistant Registrar and 6 CSAs. They are responsible for the registration of Teaching Centre and Exams customers and dealing with all general enquiries and work closely with all departments to enable them to meet their agreed targets.

How to apply

All interested candidates can send their applications to recruitment@tn.britishcouncil.org.

The External Application Form is the only way to consider your applications. CVs are not accepted.

 

 
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